Order Cancellation Policy

At Makeup Tools Bangladesh, we aim to provide a hassle-free shopping experience. If you need to cancel your order, please review the following cancellation policy for more details.

Cancellation Timeframe

How to Cancel an Order

• Contact us immediately via email or phone (details below) to request cancellation.
• Provide your order number and reason for cancellation.
• If the order has already been shipped, cancellation will not be possible, and you may follow the return process.

Refund Policy

• Before Shipment:Full refund will be issued if the order is cancelled before shipment.
• After Shipment:Returns are allowed, and refunds will be processed as per the return policy, excluding shipping charges.

Non-Cancellable Orders

• Customized or personalized items.
• Items on sale or discounted, unless stated otherwise.

Damaged or Incorrect Items

• In case you receive a damaged or incorrect item, contact us immediately for a replacement or refund.